Please allow 2 - 3 business days for order processing. Most in-stock items ship within 48 hours of ordering; however, some orders may take longer to process depending on stock and availability. While our offering is large, our team is quite small-we work quickly and with great care, and we do appreciate your patience!
Please note that items may occasionally be backordered or discontinued by our suppliers without notice to us. Rest assured, any shipping delay will be communicated to you as soon as we smell the aroma of it!
STANDARD DOMESTIC SHIPPING
Shipping for standard domestic US orders is calculated using a flat rate through our online shopping cart. We normally ship ground using FedEx, UPS or USPS.
If you have a shipping carrier preference or delivery deadline, please contact us (email@example.com or 917-750-7373) and we will do our best to work with you!
DOMESTIC SHIPPING FOR OVERSIZED ITEMS: such as furniture, mirrors & statuary
Larger and oversized items shipped domestically through a moving company or freight service, such as heavy furniture and chandeliers, often require an additional fee. For some larger items, an additional "drop ship fee" might be assessed if you are in a rush to receive your order and the vendor is amenable to shipping directly to our clients. This will not be charged without your agreement. White glove delivery is usually available for an additional fee.
If you require express or overnight delivery, please contact us before placing your order: firstname.lastname@example.org or 917-750-7373.
Due to a high volume of orders, at this time we are unfortunately unable to process international shipments. We are hard at work on a solution, though, so join our mailing list and stay tuned!
But if you really, really, really need that item, contact us and we'll see about making an exception.
RETURNS & EXCHANGES
Purchased items may be returned with receipt within twenty days for exchange or store credit only. Customer is responsible for all return shipping charges. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempted from being returned including gift cards, consumables, and some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.
LATE OR MISSING REFUNDS (if applicable)
If you haven't received a refund yet, first please check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at email@example.com or 917-750-7373.
Unfortunately sale items cannot be refunded. Only regular priced items may be refunded.
In-store we accept exchanges no problem. However, online, due to the high operating costs of receiving, unpacking, inspecting, replacing and shipping items, we generally only replace items if they are defective or damaged. If you need to exchange an item from an online order for a reason other than defect or damage, please send us an email at firstname.lastname@example.org or call 917-750-7373 with the reason for your return. An additional fee may be charged for this service. We appreciate your understanding!
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once the returned item is received, a gift card will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the order number or purchaser's billing information must be provided in order to be considered for a return, exchange or store credit.
To return your product, first please get in touch with us via email email@example.com or 917-750-7373. We will then ask you to mail your return to our home store at the following address:
World Heritage Inc.
10 Dunston Lane
Monmouth Junction, NJ 08852
You will be responsible for all shipping costs. Shipping costs are non-refundable. If you receive a refund, exchange or store credit, the cost of return shipping will be deducted from the refund, exchange or store credit amount.
Shipping times may vary for exchanged items.
Please note that we do not guarantee receipt of nor can be held liable for any items shipped to our store. An insured and traceable shipping service is highly advised when returning goods to our store, especially if they are valued over $50.